Privacy Policy

1. Introduction

COALFACE Engagement Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

We may collect and process the following data about you:

• Information you provide by filling in forms on our website, including your name, email address, and company details
• Information provided when you subscribe to our newsletter or request information
• Records of correspondence if you contact us
• Technical information including IP address, browser type, and operating system
• Information about your visit including pages viewed and resources accessed

3. How We Use Your Information

We use your information for the following purposes:

• To provide you with information, products, or services you request
• To send you our newsletter if you have subscribed
• To notify you about changes to our service
• To improve our website and services
• To ensure security and prevent fraud

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you have given explicit consent for specific purposes
• Contract: When processing is necessary for a contract we have with you
• Legitimate interests: When we have a legitimate business interest
• Legal obligation: When we must comply with legal requirements

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. All information you provide to us is stored on secure servers.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Cookies

Our website uses cookies to distinguish you from other users and provide a good experience. By continuing to browse the site, you agree to our use of cookies in accordance with our Cookie Policy.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: